Help & Support
Need assistance with Subly? Browse troubleshooting guides, explore our FAQ list, or contact support directly.
Expected Response Times
Subly Plus Users: Under 2 hours
Free Tier Users: Under 12 hours
Email Support
Send queries directly to support@subly.app for ticket generation.
Browse Categories
Data & Syncing
Troubleshoot cross-device cloud sync, offline data saving, and backup exports.
Billing & Renewals
Configure weekly, quarterly, or yearly billing cycles and custom reminders.
Account Removal
Learn about Google Play self-service account removal and data retention policies.
Frequently Asked Questions
Open Subly, select a subscription card, and tap Edit. Under the Reminders field, choose from 1 day, 3 days, 1 week, or add a custom offset to match your pay schedule.
Ensure you are logged into the same account on both devices. Check that you have an active network connection. If synchronization persists in failing, navigate to Settings > Sync and tap Force Hard Resync.
Go to Settings > Export in the application. You can download all active subscription logs, category statistics, and reminders as a clean JSON or CSV file.
Encountered a Bug?
Help us improve Subly. Share log traces or describe layout glitches so we can resolve them in the next release.